Shipping Policy 

• Asia and Oceania Customers: Delivery via UPS / Fedex.
• North and South America Customers: We recommend you to order through www.nikkoamerica.com
• All Europe Customers : We recommend you to order though www.nikkor2d2.com
• Delivery: Upon confirm of your payment, the product will be dispatch within 3 weeks.

Return Policy 

• Our 7 days/ one hour lamp usage (Projector only) upon receipt return program means you can return your item should you be dissatisfied with your purchase within 7 days or up to one hour of lamp usage. You must return the item to us, insured for full value, with original packaging, documentation, blank warranty card, manual and accessories. We reserve the right to determine if the customer has followed the conditions/directions on this email and on our Website. The sales representative and the sales manager make the final decision on qualification. If the return qualifies, you will be refunded the purchase price, less a 15% restocking fee. Freight charges, for delivery and return, and related insurance charges, will not be refunded or credited. All returned items are subject to the criteria stated below in the section "Condition of Returned Items." No return will be accepted and no refund made on any product after 7 days. 
    
• Customer pays all shipping costs and must insure the package for the purchased value. Acceptable shipping carriers are UPS / Federal Express. Do not send return merchandise via post office. 
    
• Please return to :-
  Nikko Electronics Berhad
  Customer Service Centre
  Plot 497, Prai Free Trade Zone,
  Prai Free Trade Zone,
  Prai Industrial Estate,
  13600 Prai, Penang
  Malaysia.
  

Condition of Returned Items 

All returned items must be in new and resaleable condition and meet the following criteria:

• The box must not be written or marked in any way. If the box is written on, the returned product will be refused.
• If lamp hours less than 1 hour of usage, or if the product is returned damaged, missing items, or exhibits excessive wear and tear, a 15% restocking fee will apply regardless of other return or exchange terms.
• Items must be in the original shipping carton with all original packing material. Unfortunately, we cannot take returns of items that have been assembled or modified.
• Include all accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.
• Include all manuals, warranty/guarantee information, and instructions. The actual replacement cost for missing items will be deducted from your refund/credit. 

Damaged Merchandise

In the event the merchandise you receive is damaged, please notify our Customer Service Centre via email service@nikkomalaysia.com within 48 hours. Our insurance agent will then appoint a surveyor to conduct a survey to check on the extend of the damage

Defective Merchandise
 
In the event the merchandise you receive is defective, please notify our Customer Service Centre via email service@nikkomalaysia.com within 48 hours.